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NuTEQ

NuTEQ will improve your business at every step.
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NuTEQ
Address: 1122 Cambridge Square, Alpharetta 30009, Georgia, Fulton County
NuTEQ https://nctconline.org/media/com_jbusinessdirectory/pictures/companies/44/nuteqlogo-1532983037.png 1122 Cambridge Square, Alpharetta 30009, Georgia, Fulton County 678.915.TEXT (8398) 4.75 05 3
Type: Service Provider
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NuTEQ Solutions brings the NCTC membership "GOCare", the latest in mobile customer care. GOCare is a two-way, interactive, mobile messaging system based on SMS - the most popular form of communication in society. Enable this convenient, low-cost form of communications between your customers and your back office systems - fully-integrated, fully-automated.

Member Case Studies

Broadstripe Experiences Success with GOCare™

NuTEQ Solutions’ GOCare™ product reduces operational costs and improves customer satisfaction. As this compelling case study shows, their SMS (texting) platform delivers an affordable, turn-key solution that can positively impact your bottom line. Customers that opt into GOCare use the call center, on average, 15% less often than those without it. This results in cost savings up to $4.32 for each GOCare user per month, with an ROI of 50% - 900%. Their research also indicates that GOCare subscribers have missed 75% fewer scheduled appointments, resulting in fewer truck rolls. Read more about how their solution has benefitted NCTC members in this informative article.

 Broadstripe Case Study


GOCare™ Reduces Operational Costs & Improves Customer Satisfaction for enTouch Systems, Inc.

enTouch Systems, Inc. (“enTouch”) is a small operator in the greater Houston, TX market and serves residential and small business subscribers with voice, video, high-speed data, and home security services. enTouch was the first operator to deploy GOCare Mobile Customer Care. They recognized GOCare’s ability to (a) adopt a mobile-first mindset in offering an alternative to the call center / IVR; and (b) differentiate the company among other service providers in an effort to “be easy to do business with.”

 enTouch Case Study

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  • Kent H

    ,

    Packerland (PLBB) has had a partnership with Mike and Rick at NuTeq while using the GoCare sms texting product. We have been using GoCare for about a year now and the stats that they sold us on are proving to be true. Less calls coming in with customers that have the service, faster payment collections, and happier customers. Both Mike and Rick have been very responsive to any of our requests and the product is living up to our expectations. If you do not currently have a sms text messaging communication option I would recommend you talking to Mike or Rick.
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  • GoCare

    ,

    The folks at NuTEQ are easy to work with and their platform and reporting has really improved our overall customer experience. The appointment reminders and customer alerts have been effective at driving down repeat calls. Furthermore, text messaging is how a lot of customers want to communicate. Good people, good product I happy to recommend them.
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  • GoCare is key to communication

    ,

    Three years ago when our company first partnered with GoCare there was no way for a customer to receive updated information without contacting our call center. Today customers can check their balance, verify their appointment, and even upgrade their services at the touch of a button. This has allowed us to decrease operational costs due to reduction in missed appointments and overall call center volume. Customers want to be notified promptly for service visits, promotions, statement updates. GoCare allows us to have more satisfied customers.
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