Since 1994, ISPN has provided end-user and network services to cable and telco operators across the country. From Internet and Video technical support and Customer Service to a fully managed and hosted ISP solution, ISPN has improved efficiencies and lowered costs for many providers over the years.
Partners mostly appreciate the access to information they have in regards to how end users are using their network and what issues are occurring in real time. ISPN’s intuitive HelpDesk GUI allows provider access to historical trouble ticket data/reporting and provisioning tools for email services, cable modem management/mapping, IP management, DHCP, DNS and radius services. Every data point has integration capabilities with all billing providers or databases.
ISPN has a proven track record over 25 years of helping to lower costs for support while reducing expensive truck rolls. With increased first call resolutions and higher reliability with their email and broadband service, improved satisfaction is the norm for the end user, creating stronger loyalty to our partners.